I ordered a photo product, how long does it take to deliver?
The production time varies by product, but most are done within 3 to 5 days from ordering. Delivery time is usually another 3 - 4 days, so all in all it will normally take between 7 - 10 days from order to delivery.
How do I know if my order has been successful?
We will send you a confirmation email as soon as we receive your order.
Can I cancel or change my order?
Our system and production process is highly automated. It does not allow manual intervention after the order is through. This is neccessary to secure your data privacy.
How much is the delivery cost?
We are aiming to provide convenient and competitive pricing on deliveries. Cards and Digital Prints are sent in envelopes and the price is 4,95€, other products are 9,95€.
What paper do you use for Digital Prints?
Fuji Crystal Archive
What are the digital print sizes?
We offer different sizes and the aspect depends on the original file, the tall side remains as selected but the length varies based on your image file.
What is the return/refund policy?
If the product you receive is damaged, we offer an exchange. If you wish to return a product, you have 14 days to contact customer service.
How can I contact your customer service?
We kindly ask you to contact us via email at firstname.lastname@example.org